Upon Arrival at the Ritz-Carlton Aruba:
Welcome/Check-In
Upon arrival at the hotel, you will be directed to the hospitality room to check-in. The official check-in time is 4:00 pm, however, every effort will be made to have rooms ready upon arrival. Please stop by the Hospitality Desk in the Salon Ballroom upon arrival to pick up your registration package. Light snacks and refreshments will be provided.
Ongoing Hospitality
Throughout your stay at the Ritz-Carlton Aruba, the Lorandus travel team will be on-site to assist you in every way possible. The Hospitality desk is located in the Pre-Function Meeting Hall (Lower level). Please consult the Lorandus staff at the Hospitality Office or via email for changes to the program or please stop by with any questions you have throughout the week.
Check-Out
Hotel check-out time is 12:00 pm. Departures from the Ritz-Carlton Aruba on February 2 will be covered by Veritiv and organized by your Lorandus partners onsite. You will receive your departure instructions in your registration package upon arrival at the Ritz-Carlton.
All personal incidentals should be settled prior to your departure from the hotel.
Know Before You Go
Travel Documents
Please check your e-tickets carefully for accuracy. Ensure that your dates are correct and that your name is spelled as it appears on your passport. Please notify the Lorandus team at veritivreg@lorandus.com if there are any discrepancies. Please note that once issued, your airline ticket is non-refundable.
Advanced Airline Check-In
When possible, we recommend checking in online with your specific airline(s) 24 hours prior to departure. In some cases, this will not be possible. If this is the case, please allow a little extra time at the airport for check-in. If you would like to change your seating, this may also be done at the time of check-in. Please review your e-tickets carefully for further instructions.
Airport Check-In
Please ensure you arrive at the airport at least 3 hours prior to your international flight departure time. Your passport is required for check-in. Due to increased airport security measures, please be sure to leave ample time for check-in as late arrival could result in denied boarding.
Security and Baggage
Please respect the safety regulations for all international flights. Knives, scissors, lighters, nail manicure sets, razors or any other sharp objects must be packed in your checked luggage. These items will not be allowed inside the plane cabin or in your carry-on baggage. Please refer to your specific airline for baggage restrictions and allowances. See the following webpage for a comprehensive list of security information for air travel.
Embarkation/Disembarkation (ED) Card
The Aruba ED Card (Embarkation/Disembarkation) is essential for everyone who wishes to enter Aruba. Completing and securing approval for this document is mandatory. To access the official ED Card page, please click the link below. You MUST complete the ED Card up to 7 days prior to your travel to Aruba.
Arrival and Departure Information
*Please note, due to the nature of the arrival experience, please ensure ALL baggage is labelled and tagged with your contact information on it.
Instructions if you are flying to Aruba on the program dates:
Upon arrival at Queen Beatrix International Airport, you will exit the plane and follow signs for ‘Immigration’ where you will present your passport, ED Card, and any other required documents to the immigration officer. After clearing immigration, head to the baggage claim area to collect your luggage. You will be greeted by a Destination Services Agent and a Lorandus representative, as you exit the baggage terminal. Your host will ensure you have all documents in hand and explain the arrival procedures. They will be holding a Veritiv welcome sign. They will escort you to your private transportation and extend a warm welcome to the Island.
If you are staying in the surrounding area before the Pinnacle core start date of January 30:
If you are arriving in Aruba prior to the Pinnacle dates, transportation will be on your own upon arrival. On January 30, if you are staying at an alternate hotel in Aruba and you need to take transportation to the Ritz-Carlton, this transportation (taxi) can be expensed.
Instructions for departures
On February 2, transportation will be provided from the Ritz-Carlton Aruba to Queen Beatrix International Airport. Detailed departure information will be provided in your registration packet.
Instructions for departures if you are extending in Aruba:
All transfers outside of the program dates and to alternate locations from the airport will be at your own expense.
Food and Beverage Inclusions
From January 30 to February 1, all food and beverages consumed at the designated program activities are included. You will receive a room credit of $250 per person for meals and beverages outside of scheduled events.
Food and Beverage included:
January 30
- Welcome Hospitality (Light snacks and refreshments)
- Poolside Soirée: a Bon Bini Welcome to Aruba!
January 31
- Breakfast Business Session
- Business on the Boat with lunch at Pelican Pier
- Dinner at leisure with a stipend ($150 per person provided upon check-in)
February 1
- Lost in Paradise: Flamingo Island Farewell
Your $250 per person room credit can be used for: Room service, breakfast at leisure (February 1, February 2), lunch on February 1 (Excursion Day), and beverages outside of the scheduled events.
Gratuities: All gratuities are included for the group events. For additional on-site meals, you may be required to leave a gratuity.
Breakfast Instructions
Your daily breakfast will be at your leisure, excluding the business session breakfast. Onsite restaurants, Solanio and Rustic Café offer breakfast.
Dress Code
- Veritiv Hotel Events – Resort Casual
- February 1 - Lost in Paradise: Flamingo Island Farewell - **Castaway Chic**- Embrace deserted island elegance with casual yet stylish resort wear. Opt for light, breezy fabrics—perfect for capturing the spirit of a carefree escape. We will be getting there by boat and the island is all sand, so heels are not recommended.
- Packing Suggestions
- Sunglasses
- Sunscreen
- Sunhat
- Sandals
- Sneakers
- Swimsuit
- Driver's License/ Identification
Tips for Travel
- To avoid wrinkled clothing, pack cotton and polyester blends – they wrinkle less than 100 percent cotton. You can also reduce wrinkles by leaving your clothes in plastic dry-cleaning bags.
- If you carry prescription medications, keep them in the original labelled containers and pack them in your carry-on luggage.
- Take photocopies of your ID and health card, and/ or insurance card in case it is lost or stolen while travelling. You may want to leave a copy at home with a friend or family member.
Tips for Travel
- To avoid wrinkled clothing, pack cotton and polyester blends – they wrinkle less than 100 percent cotton. You can also reduce wrinkles by leaving your clothes in plastic dry-cleaning bags.
- If you carry prescription medications, keep them in the original labelled containers and pack them in your carry-on luggage.
- Take photocopies of your ID and health card, and/ or insurance card in case it is lost or stolen while travelling. You may want to leave a copy at home with a friend or family member.
Travel Seminars
In preparation for the trip, we are offering three opportunities for you to attend a travel seminar before the program with the Lorandus and Veritiv planning team and the Lorandus Flight Specialist.
Topics of Discussion will include:
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Arrivals and Departures
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Recommended packing
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Documentation requirements
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Airport experience
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Dress Code
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Any additional questions you may have about the program
Please feel free to join any of the following calls listed below:
Your On-site Contacts
Your Veritiv and Lorandus on-site team is excited to welcome you to Aruba and will include:
